📊 How to Calculate CSAT Score in Excel: A Step-by-Step Guide
Are you looking for a way to measure your customers’ satisfaction with your products or services? Look no further than the CSAT score! In this article, we’ll show you how to calculate your CSAT score using Excel.
📥 Download the Free Te
How to Calculate Main Power: A Step-by-Step Guide
Are you looking to calculate the main power for your business? In this article, we will guide you through the process step-by-step. Here are the ten headings we will cover:
Table of Contents
1. Introduction
2. Required Tools
3. Extracting Call Hand
Calculating Occupancy in the BPO Sector 📊
If you work in the BPO sector, you know how important it is to calculate occupancy. Occupancy is a measure of how much time an agent spends handling customer queries. In this video, we will learn how to calculate occupancy and what it means for your busine
Table of Contents
1. Introduction
2. Understanding Attrition Rate
– 2.1 Definition of Attrition Rate
– 2.2 Importance of Calculating Attrition Rate
3. Calculating Attrition Rate
– 3.1 Attrition Rate Formula
– 3.2 Components of the Formula
4. Determining the Number of Employees
– 4.1 Beginning of th
Table of Contents
1. Introduction
2. Manpower Capacity Planning: An Overview
3. Calculating Manpower Requirement
– 3.1 Average Transaction Volume
– 3.2 Average Time per Transaction
– 3.3 Total Time Required
– 3.4 Total Time Available
– 3.5 Manpower Requirement Formula
4. Factors Affecting Manpower
**Table of Contents**
1. Introduction
2. Understanding the Challenge
3. The Importance of Proper Staffing
4. The Flaw in User-Based Staffing
5. The Solution: Workload-Based Staffing
6. Introducing Metric Net’s Head Count Calculator
7. How the Tool Works
8. Benefits of Using the Head Count Calculato
Table of Contents
1. Introduction
2. Understanding the Service Desk Staffing Dilemma
3. The Importance of Right-Sizing Your Service Desk
4. Using Metric Net’s Service Desk Headcount Calculator
5. Analyzing the Case Study: Determining the Current Headcount
6. Identifying the Right-Sized Headcount
7.
Table of Contents
1. Introduction
2. What is Shrinkage in BPO or Call Centers?
3. Calculation of Shrinkage
– 3.1 Planned Shrinkage
– 3.2 Unplanned Shrinkage
4. Importance of Shrinkage in Call Centers
5. Pros of Managing Shrinkage
6. Cons of High Shrinkage Rates
7. Strategies to Reduce Shrinkage
8.
Understanding Workforce Management: A Comprehensive Guide
👋 Welcome to our comprehensive guide on workforce management. In this article, we will explore the various aspects of workforce management, including how to calculate staffing requirements, the importance of queues, and how to control shrin
Table of Contents
1. Introduction
2. What is FTE Calculation?
3. Understanding Full-Time Equivalent (FTE)
4. Factors Affecting FTE Calculation
– Task Completion Time
– Volume of Work
– Available Time
5. Calculating FTE Requirement
6. Formula for FTE Calculation
7. Importance of Accurate FTE Calcula