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What is Knowledge Gap?Understanding Self-LearningIn traditional customer support environments, human agents may encounter scenarios where they lack the necessary knowledge or methodologies, requiring issue escalation. Following such instances, best practices derived from the resolution are typically
Self-Service Cards① Go to “Integrations” -> Click “LiveChat” -> “Trigger Configuration” -> “Add Self-Service Card.”② Fill in the Card Name (e.g., “You might want to ask about”), Category Name (e.g., “New Arrivals,” “Discounts & Offers”), Button Name, and Action. You can instantly previe
What are AI Fields?AI Fields leverage AI capabilities to identify and extract key information from customer messages, automatically populating this data into fields. Additionally, customers can add their own custom variable fields. This helps Solvea understand user messages more accurately, reduces
The upgraded Solvea now is more human-like and it intuitively showcases its diverse capabilities on the homepage.① After logging in, click “Test & Debug” in the left sidebar to edit Solvea’s profile card.② View active Agents and their usage counts.③ View active Knowledge (or Knowledge Bases) and
Step 1: Create an Agent① After logging into the product, click “Build” in the sidebar, then “Agent.”② Click “Simple Agent” (i.e., LLM Agent) to go to the Agent editing page.③ Select Service Mode: “Email” or “Live Chat.”④ Enter the “Agent Name” (e.g., “Logistics Inquiry”).⑤ Provide the “Agent Descrip