系统预装了常见的消费者客诉意图，经过行业经验沉淀，帮助你快速开启使用，见下图可以查看各意图的名称/调用次数/所属分类/类型/创建者/配置状态/启用状态类型：意图包含“自定义”和“系统”两种类型。系统意图是内置的，不可编辑&删除，但可以关闭和关键信息的配置配置状态：用于展示该意图是否有做关键信息提取的配置第一步：新建自定义意图意图名称：如“优惠政策”意图描述：向AI详细解释这个意图，如 “客户期望有关于折扣/优惠等相关问题”，描述越准确，后续识别准确率越高。建议可以撰写样本案例，如“How can I use code？”样本库：包含正向样本和负向样本，你可以通过excel上传，或添加你
您可以随时构建知识库，提供给Solvea进行训练并回答客户问题。我们对Solvea 在电商行业的表现做了特别的训练，所以我们提供的知识库更适配电商场景使用。添加知识机器人的知识中心支持上传并训练机器人学习 4 种不同的知识；并在上传时支持确认打标、文件夹及是否发布；以下是知识类型：网页知识：对一个网页或对全站数据进行集采并转化成知识；单一网页：仅对当前输入的网站内容进行采集全站学习：基于输入的网站，学习其包含的所有子网页 本地知识：对一个本地文档（doc、excel、pdf）进行知识转化；问答知识：QA 对，以一问一答的形式作为知识；手动上传QA批量上传QA：按照模版一次性上传多个QA对，并
VOC.AI provides you with many AI tools. You can use them on the Shulex official website/system web version.1. Official Website – ToolsVisit the Shulex official website click on the free tools to start using them. VOC.AI official website address:https://www.voc.ai2. Application – Tools
1.visit social media monitoringFirst, log in to your account. Find and click on the “Social Media Monitoring” feature in the menu bar on the left side of the main interface. Here you can browse demo reports and experience this new AI-driven feature. 2. Search Keywords🎯Tracking social media keywords
Keyword analysis is to understand the needs and trend changes of potential consumers for various product characteristics by analyzing a large number of search terms, helping with product selection; this section has two major data sources, Amazon and Google. 1.Amazon keyword analysis 1.Create keyword
Enter the social media comment analysis function, enter the social media post link to upload files for comment analysis, currently supporting multiple social media platforms such as Facebook, TikTok, YouTube, Instagram, etc. You can see the total number of comments in the link, the number of collect
In the past, e-commerce operators and product managers always needed to analyze tens of thousands of Amazon reviews one by one to understand consumer thoughts, innovate, and iterate products. Analyzing a single product would take months. Now, VOC.AI VOC is born to solve this complex scenario.You onl