{“content”:”{\”slug\”:\”consumer-electronics\”,\”painPoints\”:[{\”title\”:\”製品の高速アップデートに伴う知識の遅れ\”,\”desc\”:\”顧客が新型機種の仕様や互換性に関する質問をした際、返信が正確でないことが多く、問い合わせ量も多いです。人工で知識ベースを更新する場合、効率が低く、誤り率も高いです。\”},{\”title\”:\”国を跨いで技術サポートに対す流回答の遅延\”,\”desc\”:\”欧米のユーザーが夜間に機器の故障（例：「フリーズ」、「システムクラッシュ」）に関する問い合わせをした場合、6 – 8 時間も待たなければならず、緊急対応できないことによってのユーザー”,”bullets”:{“slug”:”consumer-electronics”,”title”:”コンシューマーエレクトロニクス”,”parent”:”電子商取引産業”}}
{“content”:”{\”slug\”:\”furniture-and-home-furnishings\”,\”painPoints\”:[{\”title\”:\”カスタマーサービス担当者の採用と研修期間が長い\”,\”desc\”:\”家具業界のカスタマーサービス業務は高度な専門性を必要とし、作業フローも煩雑です。一般的にカスタマーサービス担当者1 人の研修期間は約 3 か月かかります。ビッグセールなどのピーク時期に備えるため、事前にカスタマーサービス人材を確保する必要があります。また、カスタマーサービスの人員は不安定で、人件費が大きくかかります。\”},{\”title\”:\”ドイツ語、フランス語などの非英語圏言語をサポートするヨーロッ”,”bullets”:{“slug”:”furniture-and-home-furnishings”,”title”:”家具家装用品”,”parent”:”電子商取引産業”}}
{“content”:”{\”slug\”:\”medical-services\”,\”painPoints\”:[{\”title\”:\”Peak-hour service overload\”,\”desc\”:[{\”type\”:\”point\”,\”text\”:\”High call center occupancy rates during peak hours\”},{\”type\”:\”point\”,\”text\”:\”Leads to prolonged patient wait times\”},{\”type\”:\”point\”,\”text\”:\”Results in persistent complaint rates due to ser”,”bullets”:{“slug”:”medical-services”,”title”:”Healthcare Services”,”parent”:”Life Sciences & Healthcare”}}
{“content”:”{\”slug\”:\”equipment-manufacturing\”,\”painPoints\”:[{\”title\”:\”Language and regulatory barriers in cross-border consultations\”,\”desc\”:[{\”type\”:\”point\”,\”text\”:\”Overseas users face language difficulties during online inquiries\”},{\”type\”:\”point\”,\”text\”:\”Diverging medical device regulations across markets sl”,”bullets”:{“slug”:”equipment-manufacturing”,”title”:”Medical Equipment Manufacturing”,”parent”:”Life Sciences & Healthcare”}}
{“content”:”{\”slug\”:\”insurance\”,\”painPoints\”:[{\”title\”:\”Low efficiency in claims initial review\”,\”desc\”:\”Manual review of medical bills/accident photos averages 72 hours, driving high complaint rates.\”},{\”title\”:\”Ambiguous policy terms spark disputes\”,\”desc\”:\”Misinterpretations of \\\”deductibles\\\” and \\\”exclusio”,”bullets”:{“slug”:”insurance”,”title”:”Insurance”,”parent”:”Financial Services”}}
{“content”:”{\”slug\”:\”banking\”,\”painPoints\”:[{\”title\”:\”Operational risks under stringent compliance\”,\”desc\”:\”New hires must memorize 2,000+ regulatory scripts (e.g., privacy protection clauses), requiring 6-month training with high initial violation rates.\”},{\”title\”:\”Inadequate wealth management expertise\”,\”des”,”bullets”:{“slug”:”banking”,”title”:”Banking Sector”,”parent”:”Financial Services”}}
{“content”:”{\”slug\”:\”software-services\”,\”painPoints\”:[{\”title\”:\”High-volume basic queries drain senior resources\”,\”desc\”:\”60% of tickets are repetitive (e.g., password resets, billing inquiries), forcing technical experts to handle low-value requests—a severe resource waste.\”},{\”title\”:\”New Feature launches tri”,”bullets”:{“slug”:”software-services”,”title”:”Software Services”,”parent”:”Information Technology Industry”}}
{“content”:”{\”slug\”:\”auto-parts-and-modification\”,\”painPoints\”:[{\”title\”:\”Inefficient checks on parts compatibility\”,\”desc\”:\”Manual verification of vehicle year/engine model consumes 20+ minutes per order with high error rates.\”},{\”title\”:\”Over-reliance on human support for installation guidance\”,\”desc\”:\”Comple”,”bullets”:{“slug”:”auto-parts-and-modification”,”title”:”Automotive Parts & Modifications”,”parent”:”Mobility Industry”}}
{“content”:”{\”slug\”:\”automobile-manufacturing\”,\”painPoints\”:[{\”title\”:\”Requires expert-level support\”,\”desc\”:\”Complex issues like autonomous driving settings and vehicle connectivity require specialist support, resulting in high per-call costs.\”},{\”title\”:\”Inadequate compliance risk monitoring\”,\”desc\”:\”Regulati”,”bullets”:{“slug”:”automobile-manufacturing”,”title”:”Automotive Manufacturing”,”parent”:”Mobility Industry”}}
{“content”:”{\”slug\”:\”short-distance-travel\”,\”painPoints\”:[{\”title\”:\”Cross-language & timezone service bottlenecks\”,\”desc\”:[{\”type\”:\”point\”,\”text\”:\”Requires coverage of English, Spanish, French, and Nordic languages in European and the US markets, with high costs for dedicated translators.\”},{\”type\”:\”point\”,\”tex”,”bullets”:{“slug”:”short-distance-travel”,”title”:”Short-Distance Travel”,”parent”:”Mobility Industry”}}