第 3 节：如何使用 Agent
手动搭建 Single AgentAI 自动搭建 Single Agent
Month: June 2025
第 2 课：基础能力
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前言：认识 Solvea
业务使用流程产品基础架构
第 1 节：产品构成
业务使用流程产品基础架构
Best 12 AI Chatbots For Your Website In 2025
By 2025, AI chatbots have become essential tools for companies. They change how customers interact with businesses. They also make operations smoother and support growth.Introduction: The Rise of AI Chatbots in E-commerce and BusinessThese smart helpers use powerful language understanding and learni
What Is And How To Use Customer Support Chatbot?
Got too many customer questions? Learn how a customer service chatbot can make your support super easy, save money, and keep customers happy all day, every day. Here’s everything you need to know!What Is a Customer Service Chatbot?A customer service chatbot is like a smart computer buddy. It talks t
AI in Call Center: The Trend, Benefits & Practices
Let’s be honest—traditional call centers are struggling to keep up. Customers want answers fast, agents are swamped, and businesses? They’re trying to grow without blowing the budget.That’s where AI call center solutions come into the picture. And no, it’s not just another tech buzzword. We’re talki
What’s The Best Free CRM For Your Small Business?
Running a small business is super busy. Keeping customers happy is a big deal for growing fast. Lots of people think CRM software is pricey, like something only huge companies can buy. But there are heaps of free or cheap CRM options that are awesome for small businesses. These tools make work easie
如何使用 AI Fields
第一步：进入变量配置页面① 左侧菜单栏进入「变量」② 点击「自定义变量」🎵 系统自带的变量会在「变量类型」中标记为「系统」，不需要客户另行添加第二步：编辑变量填写变量名称、描述、应用范围、类型，点击「确认」后即可完成变量的创建。🎵 为什么需要明确「应用范围」是「邮件 或 LiveChat」？因为某些字段在某些范围内应用才有意义，如：在 Email 渠道需要提取客户姓名，用以在回复邮箱时称呼客户，但在 LiveChat 渠道就不需要。第三步：变量的应用目前变量的应用仅体现在 Agent 中的配置（工具里可以间接利用 AI 识别出来的结果，比如订单号），详细配置方法可点击参考「搭建智
AI Fields 业务场景与取值逻辑
AI Fields 常见业务场景跨系统数据自动同步： 通过预设变量实现信息在多系统间的无缝流转，Solvea 可直接调用已同步数据执行流程，消除重复信息采集，提升处理效率。🌰 举例： 在某些客户的工单系统中，系统能够自动获取客户的相关信息（例如订单号）。若将这些信息预设为系统变量，当工单流程转交给 Solvea处 理时，只需引用对应的变量名称，Solvea即可自动获取并展示该变量所关联的详细信息。多节点信息一致性保障（尤其体现在 Multi Agent 中）： 通过全局唯一标识符（变量）构建信息锚点，Solvea 在复杂流程的多环节处理中，可稳定追踪核心数据，规