**Transcript of a panel discussion on managing slack at scale**
Moderator: Welcome to our panel discussion on managing slack at scale. I’m your moderator for today, and I’m excited to be joined by two experts on the topic, Pam Selleck, Director of Community at Autodesk, and Guy McLeod, Head of Slack at Intuit.
We’ll be talking about four key themes today:
* Strategy
* Adoption
* Governance
* Measurement
We’ll start with Pam to talk about her experience with slack at Autodesk.
Pam: Thanks for having me. So, Autodesk is a leading provider of finance solutions for both individuals and small businesses. We have about eight thousand full-time employees and another four thousand or so contract workers all over the world. We’ve been using slack for two years, and we’ve it’s really grown like mad. We have about ten thousand users now.
One of the things we’ve learned is that it’s important to have a clear strategy for how you’re going to use slack. We started out with a lot of different workspaces, and it was really hard to keep track of everything. We eventually decided to consolidate all of our workspaces into one, and that’s made a big difference.
We also put a lot of emphasis on adoption. We wanted to make sure that everyone in the company was using slack, so we did a lot of training and outreach. We also made sure that slack was integrated with our other tools, like our email system and our CRM.
As far as governance goes, we have a pretty relaxed approach. We don’t have any strict rules about what can and can’t be said in slack. We believe that the best way to foster a culture of openness is to give people the freedom to communicate however they want.
Finally, we measure our success by looking at a number of factors, including adoption, user sentiment, and NPS. We’ve seen a lot of positive results from our use of slack, including faster time to productivity and improved employee engagement.
Moderator: Thanks, Pam. That was really helpful. Now, let’s hear from Guy about his experience with slack at Intuit.
Guy: Thanks for having me. So, Intuit is a leading provider of financial software for small businesses. We have about eleven thousand employees, and we’ve been using slack for about a year.
One of the things we’ve learned is that it’s important to have a strong community of slack admins. We have a team of seven admins who are responsible for managing our instance, and they do a great job of keeping things running smoothly.
We also put a lot of emphasis on training and support. We have a slack onboarding guide that we share with new employees, and we also have a slack support channel where people can get help with any questions they have.
As far as governance goes, we have a few rules about what can and can’t be said in slack. We have a no-tolerance policy for any kind of harassment or abuse, and we also have a policy against sharing confidential information.
Finally, we measure our success by looking at a number of factors, including adoption, user sentiment, and NPS. We’ve seen a lot of positive results from our use of slack, including increased collaboration and productivity.
Moderator: Thanks, Guy. That was really helpful. Now, let’s open it up to questions from the audience.
Audience Member 1: I have a question for Pam. You mentioned that you have a team of seven admins who are responsible for managing your instance. How did you go about recruiting and selecting those admins?
Pam: That’s a great question. We actually started out with a much smaller team of admins, but as we grew, we realized that we needed more help. We started by asking for volunteers from within the company, and we were able to find a great group of people who were passionate about slack and were willing to take on the responsibility of being admins.
We also made sure that our admins had a variety of skills and experience. We have admins who are experts in different areas, such as IT, marketing, and customer support. This has helped us to ensure that we have the resources we need to manage our instance effectively.
Audience Member 2: I have a question for Guy. You mentioned that you have a policy against sharing confidential information in slack. How do you enforce that policy?
Guy: We have a few different ways of enforcing our policy against sharing confidential information. First, we have a team of admins who are responsible for monitoring the platform and removing any content that violates our policy. We also have a reporting mechanism that allows users to report any content that they think is inappropriate. Finally, we have a training program for all new employees that explains