We are excited to announce a major upgrade to the Shulex Knowledge Center! This release introduces powerful new features designed to streamline knowledge management, enhance team efficiency, and create a truly intelligent knowledge base.
Multi-Channel Knowledge Management – End-to-End Upgrade
📌 Before:
- Manual Knowledge Entry:
Users could only upload knowledge manually through local documents or text entries. This process was cumbersome and often led to incomplete or outdated information in the knowledge base. - Limited Integration:
Knowledge stored in external platforms such as Zendesk, Feishu, or Salesforce couldn’t be directly imported into Shulex. Any data transfer had to be done manually, making it prone to errors and increasing the workload on teams. - Manual Knowledge Updates:
Keeping the knowledge base up to date was entirely dependent on manual maintenance. This resulted in a slow, delayed update process that left knowledge gaps and affected the accuracy of customer service.
🚀 After:
- Seamless One-Click Knowledge Import:
With the new update, users can now import knowledge from Zendesk, Feishu, and Salesforce with just one click. This eliminates the need for manual data entry, saving time and reducing errors.
- Integration with Shopify Product Knowledge:
In addition to Zendesk, Feishu, and Salesforce, Shopify product knowledge is now supported. Product details such as descriptions, prices, and features can be easily integrated into the knowledge base, ensuring that your customer support team has all the information they need at their fingertips.
- Automated Scheduled Updates:
Shulex now automatically updates knowledge from Zendesk, Salesforce, and Shopify on a scheduled basis. This ensures that your knowledge base is always up to date, without requiring manual intervention, and it keeps your team informed with the latest data.
- Enhanced Visual Editing for Knowledge Articles:
The update introduces an intuitive, visual knowledge editor that supports rich-text formatting, images, tables, and embedded files like PDFs and web pages. This makes editing and managing knowledge articles more efficient and easier to maintain, even for large teams.
Experience the New Shulex Knowledge Center
The new Shulex Knowledge Center brings efficiency, automation, and intelligence to your knowledge management processes. Start using the upgraded features today to enhance your team’s productivity and provide even better support for your customers.
👉 Explore the new Shulex Knowledge Center here: https://apps.voc.ai/knowledge?#/knowledgeManage