A tool is essentially a packaged function module, serving as a “plug-and-play module” within an Agent. The relationship between a tool and an Agent can be understood as follows: if the LLM is the Agent’s brain, then the tool is the Agent’s hand. The brain can direct the hand to perform complex tasks.
Once a tool is added to an Agent, the Agent is no longer limited to just conversation—it gains the ability to execute specific actions and complete tasks. For example, an intelligent agent can use tools to search for information online, check and track logistics, issue invoices, or send emails.
Solvea provides industry-standard tool templates and also supports the creation of custom tools.
How Tools Work in Solvea Agents
Tools are primarily involved in the following steps within an Agent’s workflow:
- Role Assignment
- Assign specific roles
- Workflow Assignment
- Assign specific workflows
- Tools (including KB_Reply, built-in tools, and custom tools) are integrated here
- Standardized Response Handling
- AI Safety
- Escalation to Human Agent When Unable to Process
- Self-learning
Solvea offers a range of industry tool templates and supports custom tool creation to meet diverse business needs.