Reply templates enable you to deliver consistent, branded responses—text or images—across all agent interactions. Use templates to standardize greetings, closings, and visual elements.

– For simple text, add instructions directly to the agent.

– For images or reusable formats, create a reply template for centralized management.

Step-by-Step Guide

1. Navigate to Knowledge Center > Knowledge Base > Template Library.

2. Click “Add New”.

3. Enter a title and content (supports rich text and images). Save and publish to activate.

4. Apply templates when configuring your agent.

Templates help you scale communication with clarity and consistency.