If a consumer’s message involves information related to legal matters, accidents, or negative reviews, Solvea will promptly send an alert to the business, helping them process this information more quickly.

1. Checklist Items

● Privacy Concerns: The user’s message contains information leakage, or a product vulnerability is discovered, or they received fake advertisements or identity theft information, or they are reporting…

● Legal Issues: The user’s message mentions potential litigation due to product issues, or the product/service infringes on rights, or a legally binding document needs to be signed…

● Accidents: The user’s message mentions a dangerous accident affecting personal safety during the product or service experience.

● Negative Review Warning: The user’s message mentions the intention to leave a negative review or directly states that a negative review will be left.

2. Enable Risk Alerts

① Go to “AI Security” – “Risk Alerts”.

② Click to enable the items you want Solvea to monitor and alert for.

③ Click here to view the number and details of issues related to this checklist item in the inbox.

3. Disable Risk Alerts

① Go to “AI Security” – “Risk Alerts”.

② Click on the checklist item you need to disable.