Analysis Metrics

▶︎ Self-Learning Funnel Metrics: Data Source, Topic, FAQ, Usage

▶︎ Usage Analysis Metrics: Tickets, Transfer to Human Rate

Step-by-Step Guide:

① After logging in, click on “Data Analysis” in the left sidebar and select “AI Self-Learning Performance”.

② Here, you can filter by the self-learning time.

③ Here, you can filter by the source channel of the user messages.

④ Here, you can filter by the corresponding intent.

⑤ Filter by knowledge category.

⑥ Filter by product model.