Solvea identifies the percentage and number of tickets with issues. You can customize the date to analyze conversations or messages from different channels.

Analysis Metrics

– Total Conversations

– Sampled Conversations

– Sampling Results

– Issue Percentage

– Compliance Issue Performance

– Quality Check Item Performance Distribution

– Quality Check Item Performance Trend

Step-by-Step Guide:

① After logging in, click “Data Analysis” in the left sidebar, select “Issue Count”. The redirected page will display metrics for tickets identified by Solvea as having issues.

② Here, you can filter by Solvea’s response time.

③ Here, you can filter by the source channel of Solvea’s messages.

④ Here, you can choose to “Analyze by Conversation” or “Analyze by Message”.

⑤ Here, you can export the analysis report.