Supported Knowledge Types

Supported Update Modes

1. API Knowledge Synchronization

Step-by-Step Guide:

1. Create a Folder: Go to the Knowledge Center → Knowledge Base. Create a folder for the new knowledge to make future management and retrieval easier. (If a suitable folder already exists, you can skip this step)[#].
2. Add New Knowledge: In the Knowledge Center → Knowledge Base, click “Create Knowledge” and select the integration channel you want to connect with[#].
3. Configure Channel Integration: Each channel requires different connection details. Fill in the required information, add relevant tags and select the appropriate folder. Click “Identify” to complete the integration and sync the knowledge content[#].

2. Webpage Learning

Step-by-Step Guide:

1.Create a Folder: Go to the Knowledge Center → Knowledge Base. Create a folder for the new knowledge to keep it organized and easy to manage. (If a suitable folder already exists, you can skip this step).

Add New Knowledge from Webpage:In the Knowledge Center → Knowledge Base, click “Create Knowledge” and select “From Webpage” as the source.

Enter Website Details: Input the website URL. You can choose to learn from a single webpage or enable full-site learning.

Tag the Knowledge: Create and assign tags (supports instant creation) to help the AI agent accurately retrieve this knowledge.

Select Folder: Choose the folder for this knowledge to make searching, locating, and managing easier[#].

Save or Publish: Click “Save” to store the knowledge in the Knowledge Center, allowing the AI agent to learn it. Click “Publish Immediately” to make the knowledge instantly available for use in responses[#].

By following these steps, you can efficiently integrate and manage knowledge from both APIs and web sources, ensuring your AI agent always has access to the latest and most relevant information.