Online shopping is changing super fast. Artificial Intelligence (AI) is a big reason why. In 2025, AI isn’t just a neat idea. It’s a must-have for stores to stay cool. Shoppers see tons of stuff to buy. It’s tough to pick the right thing. AI shopping assistants make it easy and fun. They give personal help right away!
What Is an AI Shopping Assistant?
An AI shopping assistant is a virtual tool powered by artificial intelligence that provides assistance with buying through chat, voice, or SMS. These smart tools act like real salespeople, going beyond basic chatbots. They don’t just talk—they convince folks to buy and help every step of the way. Unlike old-school chatbots with set scripts, AI shopping assistants are autonomous systems that can perceive, learn, and act in real-time. They understand natural language, analyze user behavior, anticipate intentions, and provide tailored assistance and real-time responses to queries. This includes answering questions beyond standard FAQs, making personalized product recommendations, and guiding customers through the entire shopping journey, even providing relevant coupons at checkout and delivery updates post-purchase. Their goal is to make shopping easy, cut hassle, and boost sales for stores.
AI in shopping is growing big time. The global AI-powered virtual shopping assistants market is set to hit $12.57 billion by 2034, growing at a CAGR of 26.0%. Over half of online stores use AI now. Brands with these assistants see 5–15% more cash from personal touches.
Top 10 AI Shopping Assistant Tools in 2025
Here’s a list of the coolest AI shopping assistant tools rocking online stores in 2025:
1. Solvea
Solvea is an all-in-one AI support assistant designed to significantly improve customer support with zero management. It delivers instant, 24/7 customer support across multiple languages with human-level accuracy and empathy. Solvea comes pre-trained with high-frequency support scenarios tailored to different industries, offering fast, professional responses. It’s equipped with AI Safeguard for intelligent compliance with platform rules, ensuring both customers and assets are protected.
A key feature is its self-training capability, continuously learning autonomously from human agent workflows to handle new challenges. Solvea boasts 100% enterprise-grade security, is SOC 2 compliant, and offers 90% accuracy on complex queries. It integrates with popular tools like Shopify and Zendesk with just one click, allowing rapid deployment. Solvea can manage thousands of active conversations concurrently while maintaining quality and speed, and it provides smarter pre-sales recommendations based on product catalogs, significantly increasing conversion rates. It can also automatically resolve post-sales issues and analyze customer inquiries to provide insights into brand health.
Solvea has changed customer service for big brands in many industries. For Aosom, a global e-commerce company, Solvea handled 50% of logistics questions and unified different platforms. Anker Innovation, a top Amazon seller, cut resolution times to 5 minutes and reduced workload by 70%, lowering returns by 40%. Oceania, an e-commerce group, saved 2.37 full-time staff and sped up support 5x with multilingual help. Across all clients, Solvea delivers 40-70% cost reductions, 50-92% automation rates, and dramatically improved efficiency through AI-powered unified platforms and intelligent knowledge management. The more it works, the smarter it gets.
2. Manifest AI
Powered by ChatGPT, Manifest AI makes shopping super easy, especially for Shopify stores. It uses Natural Language Processing (NLP) and deep learning algorithms to offer personalized assistance and simplify purchasing decisions. Its neat stuff includes:
l Lots of AI-powered tools like AI shopping pages, AI Nudge, AI Quiz, AI Search, AI support, and AI-generated trivia.
l Features like Ask Me Anything, Review Summarizer, Ingredient Helper, and Size Guide AI.
l Custom tools you can train by uploading PDFs.
l Gives deep info, from ingredients to how-to guides.
l Smart pricing and understanding customer actions to push extra or related items.
l Answers that fit what customers need and get better over time.
3. The Rep AI
The Rep AI, powered by ChatGPT, is a chatty shopping buddy. It mixes AI with human-like talks for a personal shopping vibe. It uses deep-learning predictive algorithms to spot when users need help right away. Its cool features are:
l Behavioral AI to chat with customers and help find stuff.
l Can be trained to sound like your brand’s unique voice.
l A Rescue algorithm to catch when customers might leave and reach out.
l Helps sell more by suggesting fancier or extra products.
l Tracks stock data on its own.
l Gives personal picks and performance tips.
l Works 24/7 and connects easily with Shopify, Zendesk, Gorgias, and Klaviyo. Setup takes just 5–10 minutes.
4. Shopmate
Shopmate is a great AI shopping assistant. It picks products by checking a customer’s likes and past buys. It’s awesome at customer support, using data from blogs, docs, and FAQs to answer questions fast and right. Its fun features include:
l AI-powered product finding, personal picks, and fun, chatty talks.
l Helps with smart pricing to get customers good deals.
l Manages shopping lists.
l Learns from user actions over time.
l Uses Generative AI for safe chats and supports visual stuff and data connections.
l Works smoothly with Shopify, WordPress, Gorgias, and Klaviyo, syncing store catalogs right away.
5. Intercom AI Chatbot
Intercom AI is made for chatting and making things run better while helping customers. Its AI chatbot, Fin, handles nearly 50% of customer questions right away. Its neat bits are:
l Solves 50% of support questions fast with Natural Language Processing.
l Offers spot-on product finding and personal suggestions.
l Has safeguards to stick to brand rules.
l Lets teams check chatbot answers for quality.
l Gives exact, chatty replies while following brand guidelines.
6. Tidio AI
Tidio AI is an easy AI-powered chatbot and shopping helper. It’s made to boost sales for medium-sized online stores. It can handle about 70% of questions without humans and turns leads into buyers. Its awesome features are:
l An AI-powered chatbot, Lyro AI, that answers naturally and conversationally.
l Understands different ways users ask questions, tracks packages, and explains tricky stuff using pre-written texts.
l Uses an AI model and NLP for phrase matching.
l Checks visitor actions and starts chats with engagement triggers.
l Offers live chat, chatbot automation, 24/7 help, and multi-channel support.
l Can give discounts to shoppers who pause at checkout.
7. Shop.app (Shopify)
Shop.app, from Shopify, is an AI shopping buddy. It makes online shopping simple and personal. It has a split-screen setup, with a chat on one side and product displays with pics, prices, and options on the other. Its cool stuff includes:
l Chat-based shopping with real-time AI talks.
l Personal searches based on past chats, with memory to tweak searches without starting over.
l Pulls products only from Shopify merchants, great for finding unique or indie brands.
l The AI can chat, ask for clarity, and answer based on user likes.
8. Claros
Claros makes shopping decisions easier with a web interface and browser add-on. It gives deep product research, suggestions, and info. Its fun features are:
l An AI-first approach that narrows searches with 2–3 quick questions and follow-ups, handling queries in about 10 seconds.
l Easy to add to online stores with one line of HTML code.
l Offers personal suggestions, 24/7 help, and real-time chats.
l Matches a store’s brand voice and style fast.
l Gives insights into customer likes and actions.
l Has a ChatMessage tool to connect with real people via Discord.
l Works with Amazon Affiliate links for direct buys.
9. Verloop
Verloop is a super efficient virtual shopping buddy. It has a Generative AI-powered support suite that helps stores automate customer chats, power up agents, and run easy audits. It can solve up to 90% of repeat questions, saving money and time. Its great features are:
l Uses advanced NLP and ML techniques to instantly resolve customer queries.
l Supports chats on WhatsApp, Facebook, and other social platforms.
l Has a single dashboard to check efficiency and agent work.
l Connects smoothly with CRM, ticketing, payment, and marketing tools.
l Available 24/7 with top-notch security for data safety.
l Tracks customer browsing and search filters for personal product picks.
l Can chat with up to three customers at once.
10. ShopWithAI
ShopWithAI is an AI shopping buddy for clothes and home stuff. It uses digital and AI-made personas to show celebrity styles. It quickly picks products based on a customer’s browsing and likes. Its neat features are:
l Compares prices for the best deals.
l Suggests gifts based on what the recipient likes or browsed.
l Has a chat tool for fun talks with the AI.
l Supports smart visual search, letting customers find items by uploading similar pics.
l Lets users use voice commands to make lists, ask for picks, or add to carts.
l Includes augmented reality (AR) to see products in your space before buying.
How Do AI Shopping Assistants Help Online Stores?
AI shopping assistants are way more than basic chatbots. They act like digital salespeople, chatting with customers and guiding them to buy. Yep, they make shopping super duper helpful!
1. 24/7 Instant Customer Support
AI shopping assistants answer most questions right away. They go beyond FAQs with personal help, like product details or reviews. Their human-like chats build trust and push sales. Tools like Tidio AI handle 70% of queries without humans. Solvea gives instant, 24/7 support in multiple languages with human-level accuracy, managing thousands of chats at once.
2. Personalized Recommendations
Shoppers see tons of stuff to buy. It’s tough to pick the right thing. AI assistants check user actions to suggest the best stuff fast. They save time and guide shoppers through the whole trip, offering coupons at checkout. This personal touch boosts sales. About 33% of French shoppers say these suggestions are super important.
3. Cart Abandonment Reduction
AI helpers cut down on folks leaving their carts. They give quick help and personal nudges. For example, Tidio sends auto-messages to save abandoned carts. Alhena AI uses “AI-powered nudges” and “instant checkout inside chat” to make buying easy and boost sales.
4. Multilingual & Global Reach
Lots of AI assistants speak multiple languages. Stores can help customers anywhere, anytime, no fuss. This makes their reach bigger and keeps service steady no matter the language.
Key Categories of Ecommerce AI Tools
AI in eCommerce covers lots of jobs. It helps stores grow, automate, and make shopping personal.
Personalization Engines
These AI-powered recommendation engines check user behavior, browsing history, and buys to suggest tailored products. They boost customer engagement and order value. Examples include Clerk.io, Amazon Personalize, and Dynamic Yield.
Marketing & Sales Automation
AI takes the guesswork out of digital marketing. It checks campaign performance, splits audiences, and tweaks content in real time. These tools help stores convert more leads with less work, like making email sequences or adjusting ad spend. Tools like Jasper AI and ChatGPT create fun product descriptions and marketing copy.
Customer Support Bots
Chatbots and AI virtual assistants, built with advanced natural language processing (NLP), handle lots of customer questions. They give instant, 24/7 answers, cut support costs, and keep customers happy by solving issues fast. Examples include Tidio AI’s Lyro AI and Alhena AI.
Visual Search and Recognition
Visual AI lets customers upload pics to find similar products. It’s big in fashion and home décor. These tools make product finding easier and cut hassle for folks who like pictures over text searches. ShopWithAI and Syte are examples.
How to Pick the Best AI Shopping Assistant Tool?
Choosing the right AI shopping assistant means making sure it fits your store’s needs and goals.
l Advanced Personalization Capabilities: Look for features like predictive analytics and continuous adaptive learning that allow the AI to refine conversations and provide hyper-personalized experiences.
l Human-like Conversations and NLP: Seamless, human-like conversations are crucial. Choose tools with advanced NLP capabilities that understand context, sentiment, and intent better.
l Omnichannel Capabilities: The ideal AI assistant should work across websites, mobile apps, social media, and messaging platforms.
l Customizability and Scalability: The tool must match your brand’s tone and grow with your business.
l Visual and Voice Search: Pick AI assistants with image recognition and strong voice search features, as customers love these.
l Actionable Insights and Analytics: Choose platforms that give real-time analytics on user interactions and trends for business insights.
l Data Security and Compliance: Ensure the tool follows global data rules (like SOC2, GDPR, CCPA) and keeps data safe with encryption.
Implementing AI Tools in Your Ecommerce Business
Adding AI the smart way needs a plan to fix problems now and grow later.
Assess Needs
Start by finding weak spots in your work, like lots of cart drop-offs or bad customer service. This helps you focus on where AI can help most.
Choose the Right Tools
Pick AI tools that match your goals and work with platforms like Shopify or WooCommerce. Look for easy-to-use tools with great support and analytics.
Start Small
Try one use case first, like an AI chatbot for support. A test run lets you check how it works, get feedback, and tweak before going big.
Train Your Team
AI is a tool, not a human replacement. Make sure your staff knows how to use AI data. Training helps them adopt it and make smart choices.
Monitor and Tweak
Keep an eye on key numbers like sales and support speed. Use these to improve your AI and find new ways to use it.
Real Use Cases: AI Shopping Assistants at Work
AI shopping assistants are changing eCommerce. They give personal, real-time help and make shopping smooth. These tools act like salespeople, answering questions, suggesting products, and guiding through checkout. Let’s check out how businesses use VOC.AI’s Solvea AI Agent to boost customer vibes and grow.
Anker
Anker Innovation serves over 100 million users worldwide. Their 300-person support team handled 2 million tickets yearly, each taking over 30 minutes. Using VOC.AI’s platform and Solvea AI Agent, Anker cut resolution to 5 minutes. Solvea saved 150+ hours weekly, hit a 92% resolution rate in 5 chats, and cut manual work by 70%. It also dropped return rates by 40%+ over three years with AI insights.
Oceania
Oceania, a big eCommerce group with 10 million users in 20+ countries, struggled with scaling support due to fast growth. Training agents took three months. With Solvea AI Agent, they saved 2.37 full-time staff and sped up support 5x, from 3 minutes to 30 seconds per order. Solvea gave multilingual support in 10 countries and hit a 25% conversion rate with AI product picks.
Hoome
Hoome, a home appliance brand, had issues with service gaps at night and on weekends. With VOC.AI and Solvea AI Agent, their team handled 90% of AI setup. For small appliances, Solvea hit a 70%+ first-response rate and 80%+ accuracy, making things super efficient and keeping customers happy.
Aosom
Aosom, a big e-commerce exporter, faced tons of stress from customer questions across platforms. About 30% were tricky logistics queries. Using VOC.AI’s ticketing system and Solvea AI Agent, they now offer steady 24/7 service worldwide. The AI solves over 50% of logistics questions on its own, giving clear updates and personal replies. This cut post-sale costs like crazy.
Apeman
Apeman, an imaging tech company, had issues with night shifts and holiday message piles. With VOC.AI’s Solvea AI Agent, they built a digital support hub. The AI handles 65% of routine queries, cutting labor costs by 40%. It hit a 70% NPS score, matching human agents, with fast, friendly replies thanks to GPT-powered smarts and natural phrasing.
Future Trends of AI Shopping Assistants
The future of AI shopping assistants is super exciting. Check out these trends:
l Voice Commerce: More voice assistants for hands-free shopping, like asking for deals while cooking.
l Augmented Reality (AR): Virtual try-ons to see stuff in your space before buying.
l Predictive Analytics: Smarter guesses about what customers want, suggesting products early.
l Omnichannel Integration: Smooth shopping across web, SMS, email, and social media.
Conclusion
AI shopping assistants are shaking up online stores. They move past old chatbots to become real-time sales machines. They give personal vibes and boost sales. They help stores offer fast, smart, and super personal shopping. This makes operations easy and grows cash flow. Shops that pick AI tools wisely will work better. They’ll build stronger customer love and be top dogs in the online world.
Frequently Asked Questions
1. What are AI shopping assistants?
AI shopping assistants are virtual tools powered by artificial intelligence that help users discover, compare, and purchase products more efficiently by simulating a personal shopping assistant. They understand natural language, make personalized product recommendations, and respond in real-time, offering a user-friendly and interactive buying experience.
2. What is the AI that helps with shopping?
AI shopping assistants are the specific type of AI that helps with shopping. These tools use machine learning, natural language processing (NLP), and predictive analysis to provide real-time, personalized assistance throughout the shopping journey. Examples include Solvea, Manifest AI, Rep AI, Shopmate, and many others.
3. How does AI assist in online shopping?
AI assists in online shopping by providing tailored assistance beyond common FAQs, offering instant real-time responses to detailed queries. It makes personalized product recommendations by analyzing user behavior, personalizes the entire shopping journey from product discovery to checkout, including offering coupons and tracking updates. AI also helps by automating customer service, enabling visual and voice search, and providing data-driven insights to businesses.
4. How is AI used in shopping?
In shopping, AI is used to:
l Answer common questions and queries instantly and accurately.
l Make personalized product recommendations based on user behavior and preferences.
l Personalize the entire shopping journey, including offers, discounts, and post-purchase support.
l Make easy pre-purchase customer journeys and simplify purchase decisions.
l Boost customer support through chatbots and virtual assistants that handle complex conversations.
l Automate tasks like content creation, email campaigns, and inventory management.
l Provide insights into customer behavior and sales trends.
l Enable visual and voice search for easier product discovery.
l Optimize pricing strategies dynamically.
l Detect and prevent fraud in real-time transactions.