apeman_en-US

{“brandImage”:”https://cdn.shulex-voc.com/shulex/upload/2025-04-17/bc7772f7-fd63-4282-92e1-1d6ee818edab.png”,”key”:”apeman”,”title”:”Apeman & VOC.AI: AI-Powered Customer Service, building an All-in-One Digital Hub for Instant Insights & Response towards its Global Customers”,”desc”:”Apeman is a technology company driven by innovation and user-centered product design, specializing in intelligent imaging products. Through continuous R&D and product upgrades, it provides warm and high-performance tech products to global users, earning high recognition from tens of millions of overseas customers.”,”indicator”:[{“value”:”65%”,”desc”:”Issue Resolution Rate”},{“value”:”40%”,”desc”:”Reduction in Labor Cost “},{“value”:”70%”,”desc”:”NPS Score”}],”contentList”:[{“title”:”Collaboration Background – AI Empowering Global Brand Expansion”,”content”:”As a pioneer in applying AI technology to e-commerce operations, VOC.AI has long been committed to exploring and implementing AI solutions to empower brands’ global expansion and enhance the intelligence of customer service worldwide. Its AI-powered customer service bot, with an impressive 70% human handover rate and customization capabilities, perfectly aligns with Apeman Tech’s demand for efficient and precise customer support.\n\n\n\nWith Apeman Tech’s extensive experience in overseas brand growth, forward-thinking approach to customer service, and proactive adoption of AI innovation, it became the ideal partner for VOC.AI in developing intelligent customer service solutions. The two companies quickly reached a collaboration agreement, taking a leading step in AI-driven customer service transformation.\n\nBased on Apeman Tech’s needs, VOC.AI developed a next-gen AI customer service solution, successfully building an All-in-One Digital Customer Experience Center—a highly intelligent and deeply personalized service ecosystem. This enables Apeman Tech to gain in-depth insights into global customer needs and deliver real-time responses, laying a solid AI-powered foundation for its long-term growth in international markets.\n\n”},{“title”:”Service Upgrade – AI-Powered 24/7 Omnichannel Support”,”content”:”As the core driver behind Apeman Tech’s customer service transformation, VOC.AI conducted in-depth research and actively participated in every critical phase of building its intelligent customer service ecosystem.\n\n#### **Challenges & Solutions**\n\n**Pre-AI Challenges:**\n\n- Multi-platform operations (Amazon, AliExpress, DTC sites) required diversified support channels (email, in-app chat, social media DMs)\n- Critical pain points:\n – Nightshift staffing gaps\n – Holiday response delays\n – Peak-season message backlogs\n\n**VOC.AI’s AI-Driven Solution:**\n\n1. **Unified Omnichannel Hub**\n – Integrated all fragmented inquiries (from multiple platforms) into a single Ticket Platform\n – Enabled 24/7 AI auto-response with consistent cross-channel messaging\n\n2. **Intelligent Triage System**\n\n – AI Agent handles 65% routine queries (4 out of 10 messages resolved autonomously)\n\n – Only 35% complex cases (6/10) escalated to human agents\n\n3. **Tangible Outcomes**\n\n – 40% labor cost reduction – greatly reduced the workload of human agents\n\n – Human agents refocused on high-value service scenarios\n\n – Guarantees efficiency and quality at the same time\n\n

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VOC.AI delivers Second-Level Response in Oasis – Apeman’s App

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“},{“title”:”User Experience – Consistently Meeting & Exceeding Customer Expectations”,”content”:”The fundamental difference between human and AI customer service lies in the complexity of intelligent processing and the depth of emotional engagement. While AI is often mockingly called \”artificial stupidity\” due to occasional context misunderstandings or mismatched answers to questions, Apeman Tech – as a user experience pioneer – took proactive measures to address these challenges when implementing VOC.AI’s AI Agent.\n\n**Key Strategies**\n\n1. **Emotion-Aware Deployment**\n – Initially hesitant about AI’s potential to frustrate users, Apeman Tech adopted VOC.AI’s post-interaction NPS scoring system to quantitatively assess AI’s impact.\n\n2. **Performance Validation**\n\n – Phase 1 testing proved the AI Agent achieved:\n – 70%+ overall satisfaction rate (matching human agent levels)\n – Problem-resolution parity with traditional support\n – Compensated for emotional gaps through:\n – Precise query understanding\n – Hyper-efficient service delivery\n\n

\n\nHe further highlighted two standout advantages of VOC.AI’s AI agent:\n\n**1. Intelligent Query Triage**\nBy implementing a smart routing mechanism, it effectively addresses repetitive and inefficient inquiries about security products. The system:\n\n- Provides instant responses to customer needs\n- Guides users to self-solve common issues\n- Significantly reduces wait times\n- Dramatically lowers customer frustration\n\n**2. GPT-Powered Knowledge Optimization**\nLeveraging advanced large language models, VOC.AI’s AI agent:\n\n- Automatically enriches its knowledge base to ensure reply accuracy\n- Continuously improves through human-reviewed updates\n- Builds Apeman’s proprietary knowledge repository\n- Establishes a high-efficiency learning loop\n\nNotably, its highly natural tone and humanized phrasing have earned widespread customer acclaim, pioneering new possibilities for emotionally intelligent AI interactions.\n\n**Looking Ahead**\n\nImpressed by these results, Apeman Tech envisions deeply integrating VOC.AI’s AI agent across more product lines. By combining real-time responsiveness with ever-evolving knowledge, they aim to redefine the benchmarks for service quality and efficiency. VOC.AI’s AI Agent is set to become an indispensable intelligent partner for Apeman’s customer service team.”}],”productImage”:”https://cdn.shulex-voc.com/shulex/upload/2025-04-16/5ee91aa3-c396-40a2-ab3f-f7b3542b4e82.png”}