Ecommerce

It is no secret that every business has to continuously work on their product improvements in order to keep their customers happy. Even if the product has shown a promising start and got the attention of customers, it still needs to come with upgrades/improvements. Not only is it essential to incorp

It is a proven fact that collaboration leads to better design outcomes. Getting people together is the best way to talk about issues, generate new ideas, and come up with solutions. Collaboration can take numerous forms, ranging from small casual working sessions and group assessments to i

The mindset of today’s customers is all about faster solutions and instant responses.  Every minute your customer has to wait for a response from the support team leads them to a faster and more automated competitor.

From checking order status to asking FAQs and basic account-related queries

Customer service is of utmost importance in today’s competitive era. 81% of customers say that a good customer service experience prompts them to purchase again from a brand. That’s why it is more than ever important to employ top-notch support strategies to achieve your business’s sales goals.

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When we talk about chatbots, most think they are used only for customer support. Although assisting in answering customer queries is one thing, chatbots can also help in marketing.

According to Intercom data, 82% of website visitors are likely to become a customer if they get to chat with you in

When a team puts effort into identifying areas of improvement, brainstorming new ideas, or gathering feedback, it will lead to the creation of a comprehensive product roadmap. Once the product roadmap is created, the next thing is to decide which one to emphasize first. This requires product manager

Marketing is the key to driving businesses in the 21st century. On average, a company allocates 7.8 to 15.1% of its revenue on marketing tactics, depending on the business model. It’s a decent amount only if you are successful in acquiring enough customers who are ready to bring twice the ROI.

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