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To ensure Solvea is tagging customer interactions accurately and as you’ve configured, you can use the AI Test feature. This allows you to verify the performance of your tag setup.Step-by-Step GuideStep 1: Locate the “AI Test” FeatureNavigate to “Report” > “Tag Data Analysis”, then click “AI Test
Using Predefined TagsStep-by-Step Guide:Navigate to “Report” > “Tag Data Analysis”.Click on “Tag Setting”.Select “From Template”.Enter the category you need to add (supports fuzzy search).After all tag data is processed/loaded, click “AI Testing” to test the tagging status of the selected data.En
Batch Upload TagsStep-by-Step Guide:1. Navigate to “Report” > “Tag Data Analysis”.2. Select “Batch Upload”.3. Click “Download” to get the template for batch adding tags. After filling in the tag content, click “Upload”.4. Once all tag data is uploaded, click “AI Test” to test the tagging status o
Manually Adding TagsFollow these steps to manually add your tags:Step-by-Step Guide1. “Report” —> “Tag Data Analysis”.2. Click on “Tag Setting”3. Select the “Add New” option.4. Enter the “Tag Name” and “Tag Description” for each new tag.5. After uploading all tag data, click “AI Testing” to verif
AI Tags: Unlock Deeper Insights from Your DataAI Tags automatically categorize and structure your customer interactions, whether from your inbox or local files. This powerful feature transforms raw user messages into actionable insights, enabling you to identify key business challenges, uncover new