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User Satisfaction AnalysisIn this analysis module, you can compare the service quality of Solvea with that of human customer service agents.By comparing, you can identify the efficiency advantages of AI in handling standardized issues based on data, and also discover the skills of human customer ser

This feature analyzes the volume of tickets and the Solvea processing rate for different user message intents. By understanding the proportion of tickets for each intent, you can identify the most common user concerns. It also helps in observing differences in AI processing effectiveness for various

Solvea identifies the percentage and number of tickets with issues. You can customize the date to analyze conversations or messages from different channels.Analysis Metrics- Total Conversations- Sampled Conversations- Sampling Results- Issue Percentage- Compliance Issue Performance- Quality Check It

Analysis of Escalation (Transfer to Human Agent Reason): Analyze tickets transferred by Solvea to human customer service. Analysis Metrics► Transfer to Human Agent Rate► Impact on Total Ticket Volume► Ticket Data Performance (Last 4 Weeks)Insight Analysis► Transfer to Human Agent Rat

Analysis MetricsAnalyze messages successfully responded to by Solvea in all tickets to check AI performance in conversations:▶︎ Message Dimensions: Total messages, messages processed by Solvea, messages processed by human customer service.▶︎ Ticket Dimensions: Total tickets, AI replies, AI processed