{“slug”:”consumer-electronics”,”painPoints”:[{“title”:”Fast product iteration leads to knowledge lag”,”desc”:”When customers inquire about new model’s parameters and compatibility issues, the responses are inaccurate and the number of inquiries is large. Manual updating of the knowledge base is inefficient and has a high error rate.”},{“title”:”Insufficient response to global technical consultation”,”desc”:”European and American users need to wait 6-8 hours for equipment failure consultation (such as freezing and system crash) at night, and the loss rate of emergency demand is as high as 30%.”},{“title”:”After-sales pressure surges during promotions”,”desc”:”The number of return/exchange inquiries during promotions shall double, and basic issues such as logistics tracking and policy clarification consume lots of time.”}],”solutions”:[{“title”:”Real-time AI Product Database Synchronization”,”desc”:”AI syncs with product databases in real time to auto-process specs and handle multilingual queries.”},{“title”:”Intelligent diagnosis & Proactive Alerts”,”desc”:”After the user uploads the troubleshooting video, AI cross-references the case library and deliver solutions (such as \”forced restart steps\”); Automatically triggers system pop-up alerts for high-frequency issues (e.g., \”Wi-Fi disconnection patch download\”)”},{“title”:”Fully automated after-sales assembly line”,”desc”:”AI identifies return reasons and automatically generates shipping labels and pushes real-time tracking updates. Policy-related inquiries are processed through compliance AI verification for accurate responses”}],”title”:”Consumer Electronics”,”parent”:”E-commerce Industry”,”solutionImage”:”https://cdn.shulex-voc.com/shulex/upload/2025-04-16/d1ed8f14-52b3-4c3d-b6c1-2609c781369f.png”}