Batch Upload Tags

Step-by-Step Guide:

1. Navigate to “Report” > “Tag Data Analysis”.

2. Select “Batch Upload”.

3. Click “Download” to get the template for batch adding tags. After filling in the tag content, click “Upload”.

4. Once all tag data is uploaded, click “AI Test” to test the tagging status of the selected data.

Daily Monitoring

Step-by-Step Guide:

1. Go to “Report” —> “Tag Data Analysis”.

2. Click **Confirm**. Each new incoming conversation will be mapped to the corresponding tags, and reports will be generated. These reports can be synchronized with your ticketing system (e.g., SHULEX, Zendesk).