Inbox

In the Inbox, you can not only view all the data from Solvea’s tasks but also check Solvea’s replies. You can also provide feedback and optimize Solvea’s replies based on its responses.

What Data Can Be Seen

Operational Steps

Step 1: Find Conversation Information

1. Select Conversation Type:

① All Conversations, ② Solvea Conversations, ③ Transferred to Human Agent Conversations

2. In ④, select Data Type: All Data, Test Data Only, ⑥ Exclude Test Data

3. In ⑤, search for keywords within the conversation.

4. In ⑥, under “Add Filter”, apply more filters: Creation Time, Conversation Source, Folder.

5. In ⑦, download the filtered conversation information.

Step 2: Check and Optimize Conversation Information

① View the Agent used for this reply.

② View the generation process of this answer.

③ Rate the reply with a “Like” or “Dislike”.

④ If you click “Dislike”, provide your feedback on the reply.

⑤ Directly add the new Q&A to the knowledge base.

⑥ Use AI to optimize the Agent’s instructions (for operational steps, please refer to: https://www.voc.ai/docs/bot/en_AI_Driven_Prompt_Refinement)