Check the quality and usage of the knowledge to identify knowledge that needs optimization.

Step-by-Step Guide:

① After logging in, click on “Data Analysis” in the left sidebar and select “Knowledge Base Usage”.

② Here, you can filter the knowledge by its update time.

③ Here, you can filter by the source channel of the user messages.

④ Here, you can filter by the knowledge source.

⑤ Click “Download”, select “Go” in the pop-up window, and you can view the data information in the “Download Center”, which includes the following fields: