Batch Upload Tags

Step-by-Step Guide:

1. Navigate to “Data Analysis” > “Tag Data Analysis”.

2. Select “Batch Upload”.

3. Click “Download” to get the template for batch adding tags. After filling in the tag content, click “Upload”.

4. Once all tag data is uploaded, click “AI Test” to test the tagging status of the selected data.

Daily Monitoring

Step-by-Step Guide:

1. Go to “Report” —> “Tag Data Analysis”.

2. Click **Confirm**. Each new incoming conversation will be mapped to the corresponding tags, and reports will be generated. These reports can be synchronized with your ticketing system (e.g., SHULEX, Zendesk).

Manually Adding Tags

Follow these steps to manually add your tags:

Step-by-Step Guide

1. “Report” —> “Tag Data Analysis”.

2. Click on “Tag Setting”

3. Select the “Add New” option.

4. Enter the “Tag Name” and “Tag Description” for each new tag.

5. After uploading all tag data, click “AI Testing” to verify the tagging status of the currently selected data.

Daily Monitoring

Step-by-Step Guide

1. Go to “Report” —> “Tag Data Analysis”.

2. Click “Confirm”. Once confirmed, every new incoming conversation will be automatically matched to the relevant tags. This data will be compiled into reports and can be synchronized with your connected ticketing systems (e.g., SHULEX, Zendesk).