What is predefined intents

Solvea offers a comprehensive set of 33 predefined intents, distilled from extensive experience in the e-commerce industry. These intents are designed to address a wide range of common business scenarios and can be activated with a single click.

How to Use Predefined Intents

Step-by-Step Guide

Step 1. Create an intent from template

1. Navigate to the “Intent Understanding” section from the right sidebar to access the intent configuration interface. Click the “^” icon next to “Create Intent”.

2. Select “Add from Template”.

3. In the pop-up window, browse all available predefined intents. Choose the intents you wish to add and click “Add”.

4. Enable the selected intents to start using them. Intents can be associated with specific Agents. When a user message matches an intent, Solvea routes it to the corresponding Agent for processing. For details, refer to: How to Configure Strategies.

5. Click “Edit” to manage the system intent. For details, refer to: How to Manage Intents.

Step 2: Test the Intent

After completing the above information, click “Save and Test”. The system will analyze up to 1,000 historical conversations from the past 30 days to identify matches for this intent. You can mark incorrect matches, and the system will record them as negative samples to improve future accuracy.

Batch testing of intents is also supported.

Step 3: Analyze the Intent

1. Go to “Intent Understanding” > “Incoming Intent Analysis”.

2. View metrics such as total tickets, AI response volume/rate, AI handling volume/rate, and handoff rate to human agents for each intent.

3. Filter by time or channel, and click “Details” to view reports on ticket and AI performance for the selected intent.