What are AI Fields?

AI Fields leverage AI capabilities to identify and extract key information from customer messages, automatically populating this data into fields. Additionally, customers can add their own custom variable fields. This helps Solvea understand user messages more accurately, reduces the manual data entry time for human customer service agents handling user message records, and prevents the omission of customer information.

What information can AI Fields extract?

1. Extracted Variables: AI “extracts” the original text from the message content to populate variable fields. For example: an order number sent by the user.
2. Categorized Variables: AI “categorizes” message content based on the original description, then selects the most suitable option from customer-defined fixed choices to populate variable fields. For example: brand, SKU.