Self-Service Cards

① Go to “Integrations” -> Click “LiveChat” -> “Trigger Configuration” -> “Add Self-Service Card.”

② Fill in the Card Name (e.g., “You might want to ask about”), Category Name (e.g., “New Arrivals,” “Discounts & Offers”), Button Name, and Action. You can instantly preview your edits in the dialog box on the right.

1. Currently supported button actions include: Smart Reply, Redirect to Link, Template Response.

Live Support Working Hours Setup

Go to “Integrations” -> Click “LiveChat” -> “Appearance & Personalization Settings” -> ” Live Support Working Hours .”