{“slug”:”furniture-and-home-furnishings”,”painPoints”:[{“title”:”Recruitment & training for customer service employees is time-costing”,”desc”:[{“type”:”point”,”text”:”As customer service in the home furnishing industry is highly specialized, requiring extensive product knowledge, the training process shall take about 3 months.”},{“type”:”point”,”text”:”Labor instability and pre-peak season staffing challenges increase costs.”}]},{“title”:”Lack of multilingual support for European markets (e.g., German, French)”,”desc”:”Reliance on English CS degrades customer experience and efficiency.”},{“title”:”Logistics complexities for bulky/multi-piece items”,”desc”:”Bulky furniture items often involve split shipments, manual order partitioning, or multi-parcel dispatch. In some cases, a single order may be fulfilled by multiple logistics carriers. When customers inquire about shipping status, support must manually identify the order status and track parcels across different platforms—a time-consuming and labor-intensive process.”}],”solutions”:[{“title”:”Automated product knowledge self-learning”,”desc”:”AI absorbs historical data and documentation to build proprietary knowledge.”},{“title”:”Multilingual support”,”desc”:”Solvea’s AI overcomes these barriers by delivering native-level proficiency in all major European and Asian languages ((covering French, German, Japanese, Spanish, Portuguese, etc), and automating culturally-adapted responses that outperform human agents.”},{“title”:”Fully automatic logistics query and identification service”,”desc”:”Solvea is deeply integrated with mainstream logistics systems. Automatically aggregates tracking data of dispersed warehouses and multi-accessory shipments, making it convenient for customers to track order progress in real time. “}],”title”:”Home Furnishings & Furniture”,”parent”:”E-commerce Industry”,”solutionImage”:”https://cdn.shulex-voc.com/shulex/upload/2025-04-16/2b40d674-bd7f-484f-b38b-63e38c288737.png”}