Shulex VOC Blog

{“content”:”{\”slug\”:\”software-services\”,\”painPoints\”:[{\”title\”:\”High-volume basic queries drain senior resources\”,\”desc\”:\”60% of tickets are repetitive (e.g., password resets, billing inquiries), forcing technical experts to handle low-value requests—a severe resource waste.\”},{\”title\”:\”New Feature launches tri”,”bullets”:{“slug”:”software-services”,”title”:”Software Services”,”parent”:”Information Technology Industry”}}

{“content”:”{\”slug\”:\”auto-parts-and-modification\”,\”painPoints\”:[{\”title\”:\”Inefficient checks on parts compatibility\”,\”desc\”:\”Manual verification of vehicle year/engine model consumes 20+ minutes per order with high error rates.\”},{\”title\”:\”Over-reliance on human support for installation guidance\”,\”desc\”:\”Comple”,”bullets”:{“slug”:”auto-parts-and-modification”,”title”:”Automotive Parts & Modifications”,”parent”:”Mobility Industry”}}

{“content”:”{\”slug\”:\”automobile-manufacturing\”,\”painPoints\”:[{\”title\”:\”Requires expert-level support\”,\”desc\”:\”Complex issues like autonomous driving settings and vehicle connectivity require specialist support, resulting in high per-call costs.\”},{\”title\”:\”Inadequate compliance risk monitoring\”,\”desc\”:\”Regulati”,”bullets”:{“slug”:”automobile-manufacturing”,”title”:”Automotive Manufacturing”,”parent”:”Mobility Industry”}}

{“content”:”{\”slug\”:\”short-distance-travel\”,\”painPoints\”:[{\”title\”:\”Cross-language & timezone service bottlenecks\”,\”desc\”:[{\”type\”:\”point\”,\”text\”:\”Requires coverage of English, Spanish, French, and Nordic languages in European and the US markets, with high costs for dedicated translators.\”},{\”type\”:\”point\”,\”tex”,”bullets”:{“slug”:”short-distance-travel”,”title”:”Short-Distance Travel”,”parent”:”Mobility Industry”}}

{“content”:”{\”slug\”:\”consumer-electronics\”,\”painPoints\”:[{\”title\”:\”Fast product iteration leads to knowledge lag\”,\”desc\”:\”When customers inquire about new model’s parameters and compatibility issues, the responses are inaccurate and the number of inquiries is large. Manual updating of the knowledge base is inef”,”bullets”:{“slug”:”consumer-electronics”,”title”:”Consumer Electronics”,”parent”:”E-commerce Industry”}}

{“content”:”{\”slug\”:\”furniture-and-home-furnishings\”,\”painPoints\”:[{\”title\”:\”Recruitment & training for customer service employees is time-costing\”,\”desc\”:[{\”type\”:\”point\”,\”text\”:\”As customer service in the home furnishing industry is highly specialized, requiring extensive product knowledge, the training proce”,”bullets”:{“slug”:”furniture-and-home-furnishings”,”title”:”Home Furnishings & Furniture”,”parent”:”E-commerce Industry”}}