システム連携
連携と公開とはSolveaの基本設定が完了すると、公開して様々なチャネルと接続し、自動応答やタスクを実行できます。この接続プロセスを連携（インテグレーション）と呼びます。
AI Self-Learning Performance
Analysis Metrics▶︎ Self-Learning Funnel Metrics: Data Source, Topic, FAQ, Usage▶︎ Usage Analysis Metrics: Tickets, Transfer to Human RateStep-by-Step Guide:① After logging in, click on “Data Analysis” in the left sidebar and select “AI Self-Learning Performance”.② Here, you can filter by the self-le
Knowledge Usage Analysis
Check the quality and usage of the knowledge to identify knowledge that needs optimization.Step-by-Step Guide:① After logging in, click on “Data Analysis” in the left sidebar and select “Knowledge Base Usage”.② Here, you can filter the knowledge by its update time.③ Here, you can filter by the sourc
AI 自学习表现
分析指标▶︎ 自学习漏斗指标：数据源、话题、FAQ、使用▶︎ 使用分析指标：工单、转人工率操作步骤① 登录后点击左侧栏「数据分析」，选择「AI 自学习表现」② 在此可对自学习时间进行筛选③ 在此可以对用户消息的来源渠道进行筛选④ 在此可对对应的意图进行筛选
知识使用分析
检查知识质量与使用情况，找出需优化的知识。操作步骤① 登录后点击左侧栏「数据分析」，选择「知识使用」② 在此可对知识的更新时间进行筛选③ 在此可以对用户消息的来源渠道进行筛选④ 在此对知识来源进行筛选⑤ 点击「下载」，在弹窗中选择「前往」，即可在「下载中心」查看数据信息，包含以下字段：
Tag Data Analysis
AI Tag can label messages in the inbox or local files, structuring all user messages to provide insights into business problems and opportunities, making it easier to analyze private data.Step-by-Step GuideStep 1: Locate the “AI Test” FeatureNavigate to “Report” > “Tag Data Analysis”, then click
Supported Integration Channels
What is Integration and Publishing
After Solvea completes its basic configuration, you can publish it to connect with various channels for automated replies and tasks. This connection process is known as integration.How it works