{“slug”:”short-distance-travel”,”painPoints”:[{“title”:”Cross-language & timezone service bottlenecks”,”desc”:[{“type”:”point”,”text”:”Requires coverage of English, Spanish, French, and Nordic languages in European and the US markets, with high costs for dedicated translators.”},{“type”:”point”,”text”:”Timezone differences cause 8-12 hour delays for nighttime inquiries, degrading user experience.”}]},{“title”:”Inefficient remote support for technical issues”,”desc”:[{“type”:”point”,”text”:”Battery failures and device connection problems require 4-5 communication rounds on average to diagnose.”},{“type”:”point”,”text”:”Remote guidance becomes particularly challenging without local repair networks.”}]},{“title”:”Cumbersome cross-border logistics & after-sales processing”,”desc”:[{“type”:”point”,”text”:”International order logistics are fragmented (e.g. customs clearance progress, tax queries).”},{“type”:”point”,”text”:”After-sales issues require repeated confirmation of damage details, resulting in low manual processing efficiency.”}]}],”solutions”:[{“title”:”AI multilingual + 24/7 timezone coverage”,”desc”:[{“type”:”point”,”text”:”Auto-detects user language and generates localized responses, supporting long-tail languages like Nordic dialects.”},{“type”:”point”,”text”:”AI seamlessly handles nighttime inquiries with second-level response (e.g. \”E-scooter won’t charge\”), eliminating timezone issues.”}]},{“title”:”Smart diagnostics & AR remote guidance”,”desc”:[{“type”:”point”,”text”:”After users submit fault descriptions/photos, AI matches knowledge base to deliver solutions (e.g. Bluetooth reset steps).”},{“type”:”point”,”text”:”For complex issues: AR annotations highlight device interfaces with animated disassembly guides, reducing communication rounds by 50%.”}]},{“title”:”End-to-end automated service”,”desc”:[{“type”:”point”,”text”:”Logistics integration: Input order number to auto-consolidate order & shipping data, with real-time updates on location/status/ETA.”},{“type”:”point”,”text”:”After-sales pre-judgment: AI collects info via multi-step queries (e.g. \”Damage photos\”, \”error codes\”), then auto-triggers repair tickets or spare parts dispatch, minimizing human intervention.”}]}],”title”:”Short-Distance Travel”,”parent”:”Mobility Industry”,”solutionImage”:”https://cdn.shulex-voc.com/shulex/upload/2025-04-16/9bde626b-e619-4737-8f5c-9e15b216c91e.png”}