Thursday, June 20, 2024

Create FAQ Chatbot with Dialogflow

🤖 Deconstructing Chat Bots: Creating an FAQ Chat Bot with Knowledge Connector

In today’s digital age, businesses are constantly looking for ways to improve their customer service experience. One way to do this is by implementing a chat bot that can answer frequently asked questions (FAQs) automatically. In this episode of Deconstructing Chat Bots, we will explore the Knowledge Connector feature within Dialogflow, which allows you to create an FAQ chat bot from HTML or CSV files in less than two minutes.

📝 Table of Contents

– Introduction

– What is Knowledge Connector?

– Setting up Knowledge Connector in Dialogflow

– Creating a Knowledge Base

– Adding a Knowledge Document

– Creating a Knowledge Connector

– Testing the FAQ Chat Bot

– Pros and Cons of Knowledge Connector

– Highlights

– FAQ

Introduction

Have you ever wondered if you could just upload an FAQ document and a chat bot would magically be created to answer those questions? Well, with Knowledge Connector, that is now possible. This beta feature within Dialogflow complements defined intents by parsing documents such as FAQs or articles to find questions and responses. Questions are added as training phrases, and answers are added as responses.

What is Knowledge Connector?

Knowledge Connector is a beta feature within Dialogflow that allows you to create an FAQ chat bot from HTML or CSV files. It complements defined intents by parsing documents to find questions and responses. Questions are added as training phrases, and answers are added as responses.

Setting up Knowledge Connector in Dialogflow

To set up Knowledge Connector in Dialogflow, you first need to create an agent or use an existing one. If you do not know how to create an agent, refer to the third episode of the series where we are building an appointment scheduler. Because this is a beta feature, you need to go to the gear icon and enable the beta options.

Creating a Knowledge Base

Once you have enabled the beta options, you can create a knowledge base. Select the Knowledge beta from the left pane and click Create Knowledge Base. Give it a name and save.

Adding a Knowledge Document

To create a knowledge connector, you need a knowledge document that you can use to auto-generate the chat bot. You can use HTML or CSV files. Once you have a knowledge document, go back to your Dialogflow agent and create your first knowledge connector. Select a knowledge type (FAQ in this case), select a mime type (HTML file in this case), and add a URL to the document. Once you have filled in the details, click Create.

Creating a Knowledge Connector

Just like that, the knowledge connector has created the FAQ chat bot. Click on the knowledge connector to see that the questions are parsed into requests and responses neatly. Click on Add Response to enable the automated responses. Save before you test.

Testing the FAQ Chat Bot

Before you test, make sure you have enabled the chat bot. Click on the checkbox beside the name of the FAQ and click Enable. Now you are ready to test in the simulator. Query your Dialogflow agent with a question from the FAQ, and you will see a response from the bot. Try out more examples, and you will notice that the bot can map the question to the correct intent even if you did not type the exact same question from the FAQ.

Pros and Cons of Knowledge Connector

Pros:

– Easy to set up and use

– Saves time and resources by automating responses to FAQs

– Can handle a large volume of questions and responses

Cons:

– Limited to HTML and CSV files

– Beta feature, so there may be bugs and limitations

– May not be suitable for complex questions and responses

Highlights

– Knowledge Connector is a beta feature within Dialogflow that allows you to create an FAQ chat bot from HTML or CSV files.

– Questions are added as training phrases, and answers are added as responses.

– The chat bot can map questions to the correct intent even if you did not type the exact same question from the FAQ.

– Knowledge Connector saves time and resources by automating responses to FAQs.

FAQ

Q: What types of files does Knowledge Connector support?

A: Knowledge Connector supports HTML and CSV files.

Q: Can Knowledge Connector handle complex questions and responses?

A: Knowledge Connector may not be suitable for complex questions and responses.

Q: Is Knowledge Connector a beta feature?

A: Yes, Knowledge Connector is a beta feature within Dialogflow.

Q: Can I create multiple knowledge connectors?

A: Yes, you can create multiple knowledge connectors for different knowledge bases.

Resources:

– [Dialogflow](https://cloud.google.com/dialogflow)

– [Knowledge Connector Documentation](https://cloud.google.com/dialogflow/docs/how/knowledge-connector)

Introducing AI Chatbot:

If you’re interested in implementing an AI chatbot for your business, check out [VOC.ai’s AI Chatbot](https://www.voc.ai/product/ai-chatbot). This chatbot can automatically reduce a large amount of work on customer services.