Thursday, June 20, 2024

How to Build an FAQ Chatbot for Your E-Commerce Store

🤖 Creating a FAQ Bot for Your Website: A Step-by-Step Guide

Are you tired of answering the same questions from your website visitors over and over again? Creating a frequently asked questions (FAQ) bot can save you time and money while helping your visitors get the information they need quickly. In this guide, we’ll walk you through the process of building your own FAQ bot using Tidio’s chatbot templates.

Table of Contents

– Introduction

– Choosing a Trigger

– Adding Action Nodes

– Types of Decision Actions

– Creating Responses

– Restarting the Bot Automatically

– Disabling Text Input

– Using a Pre-Made FAQ Bot Template

– Customizing Your FAQ Bot

– Conclusion

Introduction

Before we dive into the technical details, let’s first define what a FAQ bot is and why it’s useful. A FAQ bot is a chatbot that is designed to answer frequently asked questions from your website visitors. By automating this process, you can save time and money while providing your visitors with the information they need quickly and efficiently.

Choosing a Trigger

The first step in building your FAQ bot is to choose a trigger. A trigger is what activates the bot for a visitor. There are several different triggers to choose from, including first visit on site, visitor returns to the site, and visitor clicks on chat icon. In this example, we’ll choose visitor clicks on chat icon.

Adding Action Nodes

Once you’ve chosen your trigger, it’s time to add some action nodes. Action nodes allow the bot to carry out specific tasks, such as sending a message, asking a question, or giving the visitor a choice of options. Since we’re building an FAQ bot, we want the visitor to see a list of options to choose from. The decision action will be ideal for that.

Types of Decision Actions

There are three types of decision actions: decision quick replies, decision buttons, and decision card messages. They all let the visitor choose from a number of options, but in slightly different ways. The quick replies version allows you to show a simple list of options and allows up to 11 options in the list. The buttons version only allows up to three options but looks different and allows the options to stay visible in the chat window even after the visitor has clicked on an option. The card messages version is the most complex and allows up to 10 cards to be shown in the chat window, each including an image, title, description, link, and a list of up to three choices.

Creating Responses

Once you’ve chosen your decision action, it’s time to create responses for each option. This is where you’ll provide the information your visitors are looking for. You can use the send a chat message action to create a response for each option. Simply write the message you want to send and connect it to the appropriate button.

Restarting the Bot Automatically

To make it easy for visitors to go back and select another topic, you can make the bot go back to the start automatically. To do this, connect the last actions with an earlier step in the bot, such as the initial decision action. You can also add a pause before the bot starts over to avoid an awkward transition.

Disabling Text Input

If you don’t want to receive chat messages from visitors who are already using your FAQ bot, you can disable text input. This means that visitors will not be able to write any messages in the chat window unless they are prompted to do so by the ask a question action. To do this, place the disabled text input action into your bot’s flow, usually at the beginning of the bot right after the initial trigger.

Using a Pre-Made FAQ Bot Template

If you don’t want to build your FAQ bot from scratch, you can use a pre-made template. Tidio offers a variety of templates based on the types of industry you’ve chosen during your account registration. Simply choose a template, customize it to suit your needs, and you’re ready to go.

Customizing Your FAQ Bot

Whether you’re building your FAQ bot from scratch or using a pre-made template, it’s important to customize it to suit your needs. You can adjust the text inside the key nodes, their quantity, and the order of the nodes. If you need more information on customizing your FAQ bot, check out our video about editing bots in general.

Conclusion

Creating a FAQ bot for your website can save you time and money while providing your visitors with the information they need quickly and efficiently. By following the steps outlined in this guide, you can build your own FAQ bot using Tidio’s chatbot templates. If you have any questions or need further assistance, don’t hesitate to reach out to our support team.

Highlights

– A FAQ bot can save you time and money while providing your visitors with the information they need quickly and efficiently.

– Choosing a trigger is the first step in building your FAQ bot.

– Action nodes allow the bot to carry out specific tasks, such as sending a message or asking a question.

– There are three types of decision actions: decision quick replies, decision buttons, and decision card messages.

– Customizing your FAQ bot is important to ensure it meets your specific needs.

FAQ

Q: What is a FAQ bot?

A: A FAQ bot is a chatbot that is designed to answer frequently asked questions from your website visitors.

Q: How do I choose a trigger for my FAQ bot?

A: There are several different triggers to choose from, including first visit on site, visitor returns to the site, and visitor clicks on chat icon.

Q: Can I use a pre-made template for my FAQ bot?

A: Yes, Tidio offers a variety of templates based on the types of industry you’ve chosen during your account registration.

Q: How do I customize my FAQ bot?

A: You can adjust the text inside the key nodes, their quantity, and the order of the nodes. If you need more information on customizing your FAQ bot, check out our video about editing bots in general.

Resources:

– Tidio: https://www.tidio.com/

– AI Chatbot: https://www.voc.ai/product/ai-chatbot